Author: Natasha Kennedy-Read and Vince Scopelliti – Tuesday, March 17, 2020
RELIABLE SOLIDARITY IN THE FACE OF COVID-19:
We take the health and wellbeing of our people, clients and the broader community seriously. Our risk management team are meeting daily to ensure our continued service, support and protection to our clients, team and community.
We are acting in line with government guidelines and have taken additional steps to minimise the risk of infection and impact on our community. We will evaluate and act on updates and changes to the COVID-19 situation as they occur, modifying our approach as necessary.
BUSINESS CONTINUITY – SUPPORTING YOU.
We are fully resourced to support clients. We are monitoring the development of COVID-19 daily and will keep clients informed if there are any changes to our operational approach or capacity.
Our team are fully equipped to work remotely, with security and technological support in place to ensure our customer service continues to exceed expectations with care, teamwork and integrity.
Our ability to conduct business is unchanged, and we will continue to work together to care for each other and for our clients and investigators, with heightened and ongoing health and safety measures in place and a focus on customer service.
In line with this, when conducting workplace investigations, our investigators will now enquire about Covid-19 risks at workplaces, homes and other locations prior to their attendance in order to minimise risk to all parties, as well as taking additional hygiene precautions. Where risk is identified, we will be conducting interviews via video or teleconference form to ensure the health and safety of our team, clients and community.
Rest assured we are able to continue to support our clients during this period of uncertainty. We are available for contact as normal and encourage you to reach out if you require further support.