Many organisations do a fantastic job of recognising and valuing their volunteers. An important part of supporting volunteers is ensuring that they are aware of their rights, duties and responsibilities relating to their duties. This includes their right to provide feedback, raise concerns, report an incident or make a complaint.
We often find that organisational complaints systems and processes don’t meet the needs or expectations of volunteers. This can lead to volunteers choosing to leave their volunteering role rather than raising concerns and navigating the ‘corporate system’. Having a fair, equitable, transparent and accessible feedback process which meets the needs of your volunteers is essential.
WISE Workplace are experts in complaints management, incident investigations and workplace mediation involving employees and volunteers. For information about how WISE Workplace can assist your business, reach out on 1300 580 685 – [email protected]
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