It is #NationalChildProtectionWeek, and now is a great time for organisations to reflect and consider how the safety and wellbeing of children is championed within their organisation. This includes creating a culture of safety for children and young people, as well as providing accessible systems and processes which enable children and young people to communicate when they don’t feel safe.
Having pathways which enable children, young people and their families to provide feedback, raise concerns or make complaints is an important way that organisations can create a culture of safety, transparency and probity which protects the rights of children and young people. The Australian Government’s National Office for Child Safety’ released a fantastic complaint handling guide for organisations which has been designed to uphold the rights of children and young people.
WISE Workplace recommends that as part of #NCPW, organisations review their complaints processes against this great resource and make a commitment to improving and enhancing the accessibility and quality of the complaints handling process to support the safety of children and young people. Check out our handy summary of the Guide on our blog.
If your organisation needs assistance, support or training in developing complaints processes, or managing and responding to child safety complaints, concerns and allegations, WISE Workplace and our partner organisation @FamSAFE can help. Contact our team on 1300 580 685 or [email protected]