If your organisation has children and young people as employees, volunteers or consumers, then it is critical that child safe policies and practices are embedded in your organisation. A key element  of your child safety management system is the ability to respond effectively and immediately to a disclosure, complaint or allegation is made invovling a child under the age of 18. Failing to appropriately respond to and investigate allegations of harm against a child may be a criminal offence.


WISE Workplace is the preferred provider for the investigation of employee and volunteer related child protection and safety matters for a number of government and non-government organisations across Australia.


In 2021, WISE Workplace and FamSAFE formed a strategic partnership to improve child safety policies and practices across organisations..

FamSAFE are a specialist organisation focused on complaints management, critical incident response, institutional risk and regulatory compliance. FamSAFE supports organisations and leaders to understand their legal obligations and duties towards children and young people.

FamSAFE works with businesses to assist them in developing meaningful and actionable plans to identify, mitigate and respond to their risk profile in order to reduce and remove the risk of children and young people being harmed or abused in organisational settings.


Wise Workplace and FamSAFE recognise Child Safety is not prescriptive and requires a multiple disciplinary, collaborative and targeted specialist support compliance approach, to be successful.


Wise Workplace with FamSAFE will ensure your organisation is supported:

  • To understand its obligations at a national and state level
  • Assess your child safety risk and context
  • Respond to child safety risks and complaints
  • Support you to understand the “what, how and why” to prevent risk to children, young persons and vulnerable people from harm and abuse.

Our specialist investigators are highly experienced professionals who understand legislation and mandatory reporting requirements. Our investigators are particularly skilled in investigating difficult matters related to neglect, physical abuse, emotional abuse, bullying, and allegations of poor quality of care (particularly in kinship care, foster care and residential care services).


 Our investigators will ensure your organisation meets its obligations through a robust and authoritative investigations conducted sensitively and respectfully.


Service Offering

  • Investigation and Interview Training
  • Child Safety Compliance Governance Training
  • Interviewing vulnerable witness including children and young people
  • Full Investigations Services
  • Supported Investigation Services
  • Complaints Management and Advice Retainer Agreements
  • Practice Advise and Consultation
  • Policy Review and Development
  • Root Cause Analysis
  • Child Safety Risk Assessment (jurisdiction specific and national principles)
  • Compliance Self-Assessment Support

Principles for Child Safety

Child safety legislation and regulatory frameworks differ across Australia. However, key principles remain consistent and include:

  • Acting in the best interest of the child;
  • Early intervention; and
  • The participation of children and young people in decision-making processes

National Framework for Protecting Australia’s Children

Protecting children is everyone’s business.

The National Framework for Protecting Australia’s Children 2009–2020, was endorsed by the Council of Australian Governments in April 2009.

The Framework is an ambitious, long-term approach to ensuring the safety and wellbeing of Australia’s children and aims to deliver a substantial and sustained reduction in levels of child abuse and neglect over time.


The National Framework represents the highest level of collaboration between Commonwealth, State and Territory governments and non-government organisations, through the Coalition of Organisations Committed to the Safety and Wellbeing of Australia’s Children, to ensure Australia’s children and young people are safe and well.


Under the National Framework, protecting children is everyone’s business.  The National Framework is for Commonwealth, State and Territory governments, non-government organisations, service providers and individuals with an interest in ensuring Australia’s children are safe and well.

The National Framework outlines six key supporting outcomes:

  • children live in safe and supportive families and communities
  • children and families access adequate support to promote safety and intervene early
  • risk factors for child abuse and neglect are addressed
  • children who have been abused or neglected receive the support and care they need for their safety and wellbeing
  • Indigenous children are supported and safe in their families and communities
  • child sexual abuse and exploitation is prevented and survivors receive adequate support

State & Territory Child Safety Frameworks

WISE Workplace offers investigation services across Australia.

We can assist you to understand State and Territory Child Safety Frameworks and your legal responsibilities in each Australian jurisdiction.


For more information about how WISE Workplace can assist your organisation in ensuring the safety and wellbeing of children and young people, call us on 1300 580 685 or email [email protected]